1. The Short Version
- Cancel anytime. Service remains active through the paid period and will not renew.
- We do not refund partial periods, unused capacity, or usage already delivered.
- We correct billing errors and may provide service credits for a sustained material failure caused by us.
2. Why We Do Not Prorate
At the start of a billing period, we provision communications capacity, a dedicated phone number where included, and the computing resources used by the Service. Usage charges correspond to communications already carried and processed. Those costs are incurred as service is delivered.
3. Cancellation
Cancel in Settings under Billing. Cancellation is effective at the end of the current paid period. Usage charges already incurred may appear on a final invoice. Data is then handled under the Terms and Privacy Policy.
4. Exceptions
- Billing errors, including duplicate, incorrect, or post-cancellation charges, are corrected promptly after verification.
- For a sustained material service failure caused by Ulyvero, we may issue a future service credit as the exclusive availability remedy.
- We provide a refund where applicable law requires one.
5. Chargebacks
Contact support first so we can investigate quickly. A charge disputed while contracted service was delivered may result in suspension during the payment-provider review.
6. Changes and Questions
Policy changes apply prospectively under the Terms. Billing questions: admin@ulyvero.com.